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Your Privacy Rights

Latest revision date: September 14th, 2015

Lustrecare.com (“Company or “we”) takes your privacy extremely seriously. This privacy policy is intended to inform you about the information that is collected from you when you visit www.lustercare.com (the “Website”) how this information may be used and disclosed; how you can control the use and disclosure of your information; and how your information is protected. If you have any questions about this Privacy Policy, please contact our legal team at legal@lustercare.com

Collection of Information

Children. We do not offer the Website to anyone under the age 18 and do not knowingly collect personal information from children under 13. No one under age 13 may provide any information to or on the Website. If you are under 13, do not use or provide any personal information on or through the Website, register on the Website, or use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, email address or any screen name or user name you may use.

Information You Provide. In order to provide you with products of interest to you and to continually improve your shopping experience on Lustrecare.com, we collect information about our customers in a variety of ways. We generally collect personally identifiable information that you voluntarily provide. For instance, information may be collected when you: are ordering products, sign up for our newsletters, create an account/register on our Website, complete a survey, post a comment to an article on our Website, enter a sweepstakes or contest, or participate in our social networking features. You may choose not to provide certain information, but then you may not be able to purchase products or take advantage of special features and offers we offer. The following is a summary of the kinds of information Lustrecare.com collects:

  • Order form. Contact information, such as name, mailing address, email and phone number
  • Shipping or transaction information, such as billing address and financial information (credit card number and expiration date)
  • Demographic information such as zip code
  • Information you enter in forms and optional surveys or contests, such as name and e-mail address
  • Information provided in connection with product and service reviews, participating in our community boards chat rooms and in messaging or other interactive services (offered via our Website)
  • Information provided in email requests and communications
  • Information from other sources that we may believe will be of interest to you. We also receive updated delivery and address information from our shippers and other sources so that we can update our records and deliver your next purchase or communication more easily. In addition, we may acquire customer names, email addresses and mailing details for select mailings from third parties.

Please be aware, if you elect to post material (including product and service reviews) to any blogs, forums, or participate in our community boards that may be offered on our Website, then such materials will be collected and may be publicly available for others to view. Even after you terminate your account, all such materials submitted by you on the Website or our social media channels may be retained by us indefinitely and we may continue to disclose such materials publicly.

Other Information We Collect. We and other parties may also collect information about your online activities over time and across third-party websites or other online services (behavioral tracking), such as pages visited and how often and for how long they are visited. We may use various technologies and features to collect this information, such as tracking your activities through your Internet Protocol (IP) address, computer settings or most-recently visited URL, as well as through the use of “cookies” and “web beacons” described below.

Log Files

As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Cox Cable), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.

Do-Not-Track Signals. Because there is not yet a consensus on how companies should respond to web browser-based or other “Do Not Track” (“DNT”) mechanisms, we currently do not respond to web browser DNT signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services. We may revisit our policy on responding to these signals, in which case we will post a revised privacy policy on this site. See “Modifications” below.

Cookies. We may place and access cookies and similar technologies on your computer, tablet or mobile device. A cookie is a small amount of data (often including a unique identifier) that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. Cookies may help you navigate the Website. We may use cookies to deliver content specific to your interests and to prevent you from having to reenter your username and password each time you access the Website. We may also use cookies to control the display of ads, to track usage patterns on the sites, to deliver editorial content, to record requests for subscriptions, to personalize information and to collect aggregate Website usage information, as described below. You can delete these cookies by changing your privacy preferences in your Internet browser. You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Website that depend on cookies. Some of our third party partners (including advertisers and marketing services companies) may set and access cookies and similar technologies on your computer as well, or we may do so on their behalf. We do not have control over how these third parties use such cookies and similar technologies or the information derived there from.

Web Beacons. We may also use “web beacons” (also known as “clear GIFs” or “pixel tags”) or similar technologies, on the Website and in our communications with you to enable us to know whether you have visited a web page or received a message. A web beacon is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an email or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual’s viewing or receipt of a web page or message. A web beacon may enable us to relate your viewing or receipt of a web page or message to other information about you, including your personally identifiable information.

Location Information. We may, and may enable our advertisers to, collect your location via certain services we provide through digital applications, wireless access protocol services (“WAP Services”) or mobile phone services. We, or the service provider, will inform you of such collection at the time you use the service. By using such service, you hereby consent to our collection, use and disclosure of your location information as described.

General Usage Information. In addition, we may gather aggregate usage information about Website users on an anonymous basis. This information is not personally identifiable and will be used to determine how our Website is being used. Examples of such information include: How much time do users spend on our site? What pages do they view? What sites did they come from? What sites do they go to? All of this information is collected to help us create a better, faster, more efficient website and to provide you with better content. We may also share aggregate usage information, in aggregate anonymous form, with our prospective and actual business partners, advertisers and other third parties for any business purpose.

Use of Information

Email Communications. We may use the information that we collect to send you email communications, such as information about your purchase confirmation and status, your account or changes to the Website, promotional messages about our own or our marketing partners’ products and services, and our email newsletters.

Advertising. In order to provide our readers with free access to our content, we display advertisements on the Website, many of which are targeted based on information about you. For example, using information collected through cookies, web beacons, and other sources, we may use demographic data or information about your online activities or interests to display targeted advertising that may be relevant to your preferences. Through this process, advertisers reach Website visitors who are most interested in their products, and you see advertising for products or services in which you may be interested. Third-party advertisers and advertising platforms also may serve targeted ads on the Site. For more information, please see our section on third-party online advertising. Please remember that the information practices of third-party advertisers or platforms collecting data on our Website are not covered by this privacy policy.

Request Fulfillment. We may use the information that we collect to fulfill your requests for products, services, and information. For example, we may use your contact information to respond to your customer service requests or to enable you to participate in features on the Website such as surveys, polls, sweepstakes, and message boards.

Statistical Analysis. In order to learn more about how our Website is used, we aggregate and analyze the data that we collect. We may use this information, for example, to monitor and analyze use of the Website, to increase our Website’s functionality, and to better tailor our content and design to suit our visitors’ needs.

Enforcement. We may use the information that we collect to prevent illegal activities, to enforce the Website’s Terms of Use, and to otherwise protect our rights and the rights of our users.

By using the Website, you consent to the uses identified above and any other use of information identified in this privacy policy. In addition, we may use the information that we collect for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

Social Networks

If you use your login credentials from a social networking site (e.g., Facebook, Twitter, Instagram, Pinterest) (“SNS”) on our Website, we may receive information from such SNS in accordance with the terms and conditions (e.g., terms of use and privacy policy) of the SNS (“SNS Terms”). If you elect to share your information with these SNS, we will share information with them in accordance with your election. The SNS Terms of these SNS will apply to the information we disclose to them. Additionally, if you make an election with respect to a SNS while on our Website (for instance, if you elect to “follow” us on one of the SNS, or “Like” us on Facebook), your election will be reflected and may be shared with your social network within the applicable SNS. We reserve the right to use and disclose all personally identifiable information and other information about you that we receive through SNS in the same ways described in this privacy policy.

Your California Privacy Rights: Notice to California Customers

California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties during the preceding year for the third parties’ direct marketing purposes or give to the customers an option to opt-out of such information-sharing. To make such request, send us an email at privacy@lustercare.com indicating “Your California Privacy Rights” in the subject of your email, your name and complete mailing address. We are not responsible for requests that are not labeled or sent properly, or do not have complete information. Please note that we are only required to respond to one request per customer each year.

Review and Access

Upon request, Lustrecare.com will provide you with a summary of the information we have collected about you, and the opportunity to correct, update or modify this information.

How to Opt Out

You can unsubscribe from receiving Lustrecare.com newsletters or commercial emails at any time. You can unsubscribe by clicking on the “Unsubscribe” link in the footer of any Lustrecare.com email and following the instructions. But note that you may continue to receive certain communications from us, such as transactional or relationship messages.

Some of the network advertisers, ad agencies and other vendors we work with to serve ads on third party websites and across the internet, or analytics providers which provide us with information regarding use of the Website and effectiveness of our ads may be members of the Network Advertising Initiatives or the Digital Advertising Alliance Self-Regulatory Program for Online Behavioral Advertising. To opt-out from receiving interest-based advertising from some or all of the participating companies, please visit http://www.aboutads.info/choices/. To opt-out of participating in Google Analytics data follow the instructions: https://tools.google.com/dlpage/gaoptout. Please note opting out through these mechanisms does not opt you out of being served advertising. You will still receive other types of online advertising from participating companies and any type of advertising from non-participating companies, and the web sites you visit may still collect information for other purposes

Third-Party Email Promotions

Occasionally, you may receive from us emails that may contain advertising or other content that was sponsored by third party retailers or businesses. These emails are not necessarily reflective of the opinions of our editorial staff. They are content paid for by our sponsors, and allow us to provide you with the free content we believe you will enjoy.

Links to Other Sites

As a curator of information, Lustrecare.com often links out to other sites. We are not responsible for any content that appears on these sites, nor do we endorse them. Third parties may display advertisements on the Service and on such web sites. These advertisements may contain cookies, web beacons and other similar technologies. These third parties may collect information or insert cookies or similar technologies without our knowledge. For questions about these sites, please consult their individual privacy policies. Lustrecare.com is not responsible for the privacy practices employed by any third party.

Security

All of the information described above is recorded on restricted database servers. We use a variety of industry-standard security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. We also require you to enter a password to access your registration information and manage your settings. Please do not disclose your password to unauthorized people. Although we take appropriate measures to safeguard against unauthorized disclosures of your information, we cannot guarantee its absolute security.

Notice to Non-U.S. Users/Consent to Jurisdiction

If you are located outside of the United States, please note that the information you provide to us will be transferred to and processed in the United States, where laws regarding processing of personally identifiable information may be less stringent than the laws in your country. By using this Website, you acknowledge that your have read this privacy policy, understand it, agree to its terms and consent to the transfer and processing of such information outside your resident jurisdiction. You also consent to the adjudication of any disputes arising in connection with this Website in the federal and state courts of, and in accordance with the laws of, the State of California.

Modifications

Lustrecare.com may make changes to this privacy policy at any time. If and when we do, we will inform you by posting the revised privacy policy on this Website without other notice to you. You are responsible for periodically visiting our Website and this privacy policy to check for any changes. Continued use of our Website, following our posting of the revised privacy policy, will indicate your acknowledgement of such changes and agreement to be bound by them.

Contact Us

If you have questions about this privacy policy, or about the Website, please contact us at: legal@lustercare.com